returns policy

due to the nature of custom jewelry, returns are not accepted.

warranty policy

our warranty policy covers all jewelry purchased through kachow charms. we have a 30 day warranty - if in the first 30 days from when your jewelry was received by the buyer, an issue is encountered, we will make it right by exchanging or repairing the issue at hand as long as certain conditions are met. 

we will reattach any charms in the first 30 days after delivery, as long as there is no misuse of the jewelry - this includes obvious tugging, pulling, cutting, any third party attempts to alter or repair the jewelry, + any other form of misuse to the jewelry. 

we will replace any tarnished metal in the first 30 days after delivery, as long as the followingconditions are met: all jewelry must be free from any use of harsh chemicals, heat, signs of excessive humidity, + prolonged exposure to chlorine + water.

we want you to love your jewelry + wear it as often as you would like! at kachow charms, we do our best to ensure your jewelry is attached in the best possible way + use quality materials that are gold filled + gold plated. in the unlikely event you encounter an issue with your jewelry + it fits the conditions listed above, please email kachowcharms@gmail.com with your name + order number, describing the issue. please be prepared to provide documentation (ie photos) to support these claims + we will gladly get things squared away! 

upon arrival of your jewelry, please inspect your package + let us know right away if something does not live up to your expectations! 

care instructions

please refer to the care instructions included in your package! this will help you know how to best take care of your custom jewelry + extend the lifespan as long as possible! the extra steps you take to prevent wear + tear can extend the lifespan of your jewelry significantly! 

- remove when sleeping, remove when being active, remove when showering, swimming, bathing or around excessive moisture

- when not worn, store in a cool, dry place, not exposed to open air (the bag your jewelry came in is a great spot!) - this helps to slow the oxidation process

- avoid contact with perfumes, lotions, cosmetics. it’s best to apply these products to you skin before putting on your jewelry!

- clean using a soft, dry cloth (microfiber works great!) + remember to be gentle